Effective Date: July 01, 2024

Privacy Policy

Last updated: 13 August 2025

1. Introduction

This Privacy Policy describes how ServiceScale (“we”, “our”, “us”) collects, uses, and protects personal information from visitors to our website and customers who use the TradeCard service.

2. Information We Collect

We may collect:

  • Contact details: name, email address, phone number, postal address

  • Business details: business name, ABN, services, descriptions, logos, images

  • Payment information: processed securely by our payment providers; we do not store card details

  • Usage data: interactions with our website and profiles, device and browser information, IP addresses

  • Communications: records of emails, support requests, and other correspondence

3. How We Use Your Information

We use your information to:

  • Create, publish, and maintain your TradeCard profile

  • Process payments and manage your subscription

  • Communicate with you about updates, support, and promotions

  • Improve and develop our services

  • Comply with legal obligations

4. Sharing Your Information

We do not sell your information. We may share your information with:

  • Service providers: such as payment processors, hosting providers, and email services

  • Authorities: if required by law or to protect our legal rights

  • Clients’ public profiles: Information you choose to display will be visible to the public

5. Data Storage & Security

We store your data securely and take reasonable technical and organisational measures to protect it from unauthorised access, loss, misuse, or alteration.

6. Your Rights

You may:

  • Request access to the personal data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your personal data, subject to legal and contractual restrictions

Contact privacy@tradecard.au to exercise these rights.

7. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website performance

  • Analyse usage patterns

  • Personalise your experience

You can manage cookies through your browser settings.

8. Retention of Data

We retain personal data for as long as necessary to provide the Service and comply with legal obligations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and continued use of our services means you accept any changes.